by urs.wermelinger | Apr 8, 2018 | Headline, readings, Uncategorized
In his recent interview with McKinsey Simon London, Microsofts CEO Satya Nadella talks about innovation, disruption, and organizational change. Few powerful points by Satya about Building Culture on Purpose, the benefits of Customer empathy to innovate and the call...
by urs.wermelinger | Apr 1, 2018 | Enable, Headline
The Limits of “Empathy” in dealing with customers We all learned, if something goes really wrong, first appologies to your customers. However, new research witnessing customer reps shows, that an appology, that extends beyond the first seconds of an...
by urs.wermelinger | Feb 10, 2018 | Headline, Inspire, readings
Leaders have become accustomed to the concept of steady change to stay in business. But the sheer scale and pace of change, complexity involved, together with its highly unpredictable direction, has created a entirely new challenge: That’s leading into a future that...
by urs.wermelinger | Nov 27, 2017 | Headline, Inspire, readings
We live in an age of disruption — when new technology and behavioral shifts that would have seemed unimaginable even a few years ago are transforming the way we live. Artificial intelligence and robotics are fundamentally reinventing the workforce. Drones and...
by urs.wermelinger | Oct 25, 2017 | Headline, Inspire, readings
Today’s technology changes like IoT, sensors, wearables, 3D printing, robotic, AI and machine learning are enabling far reaching changes in they way we communicate, consume and live. Because those technologies all force each others impact, they introduce new...
by urs.wermelinger | Oct 16, 2017 | Headline, Inspire, readings
Have you noticed, that when people talk about change they drive in their personal life, they are often really energetic. And what about when you hear people talk about change or even transformation in their organization? Why are they thinking more about...
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